Quite a lot of people ask how to change the secret question in Origin, while the answer is practically in front of the nose. It’s not difficult to do this. In this article, we will consider two options: when the secret word was lost and when you know the answer to the secret question, but do not know how to change the question. We will also analyze common questions and answer them.
How does this system work?
Everything is very simple. The described system protects any user data when someone tries to change something, whether it is a password or mail, blocking access to this function in case of incorrect input. And if you forget the answer, then you can change the secret word in Origin only with the help of technical support.
Let us dwell on this in more detail.
Origin: change the security question if the answer is known
Performing this operation will not be difficult if you have strong evidence that you are the full owner of this account. Although you still have to be nervous, because you can do this only by phone by calling Origin support.
To do this, perform the following steps:
- Click on the button "Support".
- Go to the "Contact us" item.
- A list of products opens, in which we need to choose Origin, which will be marked with an asterisk.
- Next, select the platform on which you are currently sending the application.
- We choose the topic of our appeal. In our case, this is “My Account”.
- Next, you need to choose the nature of the problem. Select "Manage Security Settings."
- Next, you need to specify what exactly you need to ask the support service, oddly enough, select "Change secret question".
- It remains only to indicate that you tried to change the security question at the address indicated in the text.
- The last step will be to indicate your version of Origin, which can be done by selecting "Help" in the top menu, and then selecting "About".
After that, you need to click on the button "Select communication type" and see this message:
Most often, to unlock a game account you need to provide a key that you previously activated on your account. In rare cases, more data may be needed, but more often a game key is enough.
If you have not forgotten the answer to your secret question, then you can change the secret question in Origin in the security settings (more on this below). This is much easier to do than in the first method, however, you will also have to go through a lot of points.
- To do this, going to the official website, go to "My profile".
- Click on the big orange button at the top to go to the EA.COM website and there already change our secret question.
- In the window that appears with the site, select the section with the inscription: "Security".
- In this section, we can find the field: "Account Security", and next to see the "Edit" button. Click on it.
- Here they will require you to enter the answer to the secret question. After entering, click: Continue.
- In the security settings window that opens, go to the "Security Question" section and write all the necessary data in the appropriate fields.
Done! The data has been completely changed, now you can continue to use your account without any problems.
Can I change my security question in other ways?
At the moment, there are no other legal ways to change the secret question in Origin or the answer to it. All methods presented by various video hosting sites are fraudulent, and all workers have been fixed and no longer work. By downloading the program from third-party resources, you risk completely losing your game account, and in the worst case, damage your computer and data on it.
Is it possible not to call support if you have forgotten the answer to a secret question?
Today, a call to support is the only way to change the secret question in Origin, others simply do not exist or they are a hoax.
Is the Origin support call free?
The support service center is located in Moscow. If you live in another city, then this can be a problem for you. That is why you can order a call back, which is carried out at the expense of the company, and you will not lose a single ruble in negotiations.
I got a call from another country. What to do?
In this situation, do not panic. Most likely, you saw two fours at the beginning of the issue and thought that the call was coming from another country. The call still goes through Moscow, but the Call Center is located in Ireland, so you see these numbers.
What questions can I ask?
It should be borne in mind that the support service does not advise users on the basic setting of game accounts. You will not be able to find out about future promotions or get yourself a discount. So what questions can I ask?
- Complaint about an insult or violation.
- The game or application does not start.
- Low productivity.
- Return lost data from your account or restore it.
- Problems with financial transfers.
- Reset achievements in the online game.
- Talk about bugs and bugs.
- Passcode or coupon has been lost.
- Change the secret word in Origin.
Can I contact support by mail?
Yes, you can, but you won’t be able to change the secret question in Origin by email.
EA Support Email in Russia: support_russia@ea.com
Before contacting support by email
If you still have questions that you can ask by e-mail, then be prepared for the fact that you have to wait a lot of time, and sometimes spend a lot of effort to, for example, return a stolen account or mail. In extreme cases, you can write an angry post on the reddit website about the company, after which the chances that you will be restored to the account will increase, however, be prepared to use knowledge of the English language, because after that they will contact you on it.
In the end
You can often encounter problems when you cannot do without technical support and you have to contact them. Choosing which way is up to you. This article provides basic guidelines for calling technical support. It was also discussed in detail how to change the secret question in Origin and the main problems that can be encountered when making a call or contacting via email. We recommend that you find the old game access codes, be patient, and you will surely succeed.