We often make mistakes. They mistakenly crossed the wrong link, mistakenly downloaded the wrong file. Unaware of the consequences, they deleted something. And we make purchases unconsciously. In real life, in a digital environment, this happens, especially in electronic stores like Steam. So you have already logged on to Steam, found a suitable game, paid for it, but it did not work on your computer. Is it a shame? Very. Valve Studios understands everything and therefore went to meet the users. One fine day, all registered players found a new feature in the service - a refund on Steam for the game. Gabe Newell (the creator of Steam) and the team decided to return the money to anyone who wishes and meets a number of simple requirements.
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The money did not come?
It’s too early to panic. Valve is not a company that will begin to spoil its reputation in order to get profit from you. If everything is in order with your credit card, and more than a week has passed since the request was sent, then you need to contact technical support again, describing the situation in detail. If an error has occurred on the side of Valve, then the money will be returned to you in any case, possibly later.