The time has passed when the Internet was unstable. The era of high-speed Internet, which is transmitted via fiber optic lines and Wi-Fi, has begun. But in small towns and settlements, the good old twisted pair cable still works. Connection with the provider is via a telephone line. This causes additional inconvenience, such as low speed, poor contact, broken lines. The Internet may also disappear due to a modem breakdown, software failure, or a network card malfunction. We will discuss how to restore the Internet connection, as well as the reasons for its absence, in this article.
Why does the Internet disappear
There can be many reasons for this. The first thing that comes to mind is the problems on the provider side. There may be a cable break if the connection is through a telephone line. Fiber optic cable can be damaged by intruders or ill-wishers. Technical work with the provider is accompanied by a disconnection of the Internet, although it should warn you in the newsletter. Mobile communication also suffers from this disease. To a greater extent this happens as a result of network congestion, when many subscribers simultaneously use the Internet. Most often this happens on weekends or holidays.
A disconnected Internet connection may also occur due to internal problems. The cause may be a breakdown of the modem or router. The network card on your computer’s motherboard may fail, and this may also cause a break. Remember that for all the malfunctions of the Internet, except for a computer crash, your provider is responsible. He should eliminate the malfunction within three days on your first call. In order to learn how to restore your Internet connection, you need to understand the reasons for disconnecting it.
How to detect a malfunction
First of all, check your balance. This can be done in your account on the provider's website. If there is no money in your account, then the administration has the right to disconnect your connection. This rule applies to both wired Internet and mobile. If everything is in order with the balance, then we check all the cables that go to the modem and from the modem to the computer. They may be accidentally damaged or out of their nests. If everything is fine with the cables, then we look to see if all the LEDs on the modem or router are on. The LED responsible for connecting to the provider should be constantly on. If it blinks or is completely off, there is no connection with the provider.
The network card is faulty.
If the cables and modem are working, we check the network card on the computer. A network card is a device responsible for transferring data between a modem (router) and a processor. Failure of a network card is a rather rare case. Maybe during the work the driver was incorrectly updated, and the card is simply not available in the device manager. In this case, update the driver.
To do this, you must:
- right-click on the "start" icon, which is located in the lower left corner;
- select "device manager" from the list;
- Find the device "network adapters" and open the list;
- right-click on the top line and select "update driver".
After that, the driver will update automatically, and the Internet will work.
Computer malfunction
Software failure is another reason for the lack of internet. How to restore it in this case? The computer's operating system is frequently updated. A malfunction can occur as a result of installing an unsuccessful update. In such cases, the system is rolled back to the control point, if one exists. If there is no control point, then roll back to the original state.
In order to roll back the computer to its original state, you need to do the following:
- left-click on the "start" menu - "parameters";
- from the list we select "update and security";
- in the new window, select the "recovery" tab;
- click on the "start" button.
The computer will begin the recovery process. This will take some time, after a reboot the connection will be restored.
Modem Failures
How to restore the Internet in case of a modem malfunction? The modem cannot be repaired by itself. This is done by service centers. Phone numbers of service centers are indicated in the contract for Internet services. It will be a plus if the modem is rented and installed, according to the agreement, by the master of the service center of your provider. Then the latter will be required to repair, and if this can not be done, then replace the modem for free.
Mobile Internet Recovery
Mobile Internet is different from wired. It is heard using radio communication, therefore it is unstable, depending on the vagaries of the weather and the distance between the subscriber and the tower. Mobile Internet may disappear in a forest or mountainous area. To restore the MTS Internet, for example, you need to reduce the distance to the transmitting antenna.
If only you have lost the Internet, but it works fine for others, then you need to call your provider to find out the reason. In addition, a break in the Internet can occur due to a malfunction of the mobile device or modem. To find out, you need to change the priority in the settings. Instead of 3G, specify 2G - this may work. If the 2G phone accepts, then it is definitely in the mobile device. Similarly, you can restore the Internet "Megaphone".
Conclusion
Loss of communication is a very unpleasant moment. This is especially true for mobile Internet. A large number of instant messengers in which people communicate allow you to always be in touch with each other, send messages, share photos and videos. Most applications for navigation, taxi search, online shopping - anyway, depend on a good Internet connection. Therefore, the question of how to restore the Internet will be relevant for a long time. A few tips from this article will help you stay in touch and not get lost in difficult situations.