Reviews about MT Service will help potential customers of this company to navigate to what level of service and maintenance they can count on, should they go here for help in case of breakdowns in their digital technology. The company itself, as you know, specializes in paid and warranty repairs of telephones and digital equipment of the most popular brands on the domestic market.
About company
Reviews about MT Service can be found completely opposite, in this article we will talk in detail about what this company is. She began her activities in 1997 in St. Petersburg. In a short time, she managed to go a very impressive way from a small service center to a developed network of authorized centers that opened in different cities of our country. Currently, in addition to the Northern capital, they work in Moscow, Kazan, Yekaterinburg, Rostov-on-Don and Novosibirsk.
Active regional development began in 2004. It is noteworthy that the first service center outside of St. Petersburg was opened in Rostov-on-Don, a year later an official representative office appeared in Kazan, only in 2007 the network entered the capital market.
At the same time, a unique factory for our country immediately appeared in Moscow, which had the highest level of authorization, had impressive production capacities that were sufficient to serve even such large corporate customers as Euroset, Svyaznoy, MTS, Megafon, and also other leaders and giants of the telecommunications market in our country.
It is interesting that the first authorization that the company received was the authorization to repair Nokia phones; it was received already in 1997. Since then, it is annually confirmed at relevant audits. According to the 2008 audit, the company was recognized as the best in Russia among all authorized service companies.
Since 2000, MT Service has been authorized by Samsung, Alcatel, LG, Sony Ericsson, and is currently authorized by most of the leading players in the domestic telecommunications market.
Also over the years, it has been possible to master the repair of portable and digital equipment, in particular, video recorders, navigators, electronic books, baby monitors, netbooks and laptops, camcorders and cameras. Today, services are being provided for the repair of large household appliances - washing machines, refrigerators, cooking surfaces.
Benefits
In the part of the reviews about MT Service, a number of advantages are indicated, thanks to which it is worth contacting this company for help. The point is high standards of work.
The company itself notes that in 2004 they were certified for compliance with international standards. The Norwegian company, which specializes in this activity, acted as a regulatory body.
Compliance with the high requirements and standards of manufacturing companies is confirmed by annual audits.
Currently, each service center is equipped with everything necessary for a complete diagnosis, it is possible to carry out repairs of any complexity, as well as the output control phones. Specialists are equipped with highly professional equipment, which allows, for example, to simulate the base station of a cellular network, to check the radio parameters of the phone.
Also, the company's advantages include a high speed of work. The repair duration in most cases is from one to three days. At the same time, the state of all equipment is monitored on a daily basis, which can significantly reduce the time for repair. The work is carried out efficiently, since the repair process uses exclusively original spare parts supplied from manufacturers.
The team employs only highly professional employees who have a high level of competence, they regularly undergo training, both full-time and interactively.
Addresses and contacts
Legal address "MT Service": the city of St. Petersburg, Moskovsky Prospect, house 186, letter A, room 40.
Currently, the company has as many as eleven service centers, seven of which are multi-brand, three specialize in the repair of Samsung equipment, and a mobile phone repair factory operates in Moscow.
You can choose a workshop in one of the cities where the company has representative offices. In St. Petersburg, the service center is located on Moskovsky Prospekt, 186 (this is in the vicinity of the Park Pobedy metro station).
The MT Service company is also represented in Krylatskoye in the Russian capital. It can be found near the metro station of the same name. The exact address of this MT Service office is Osenny Boulevard, building 7, building 2. Here you are ready to provide services for the full-scale repair of almost any equipment. The MT Service operating hours are from 9 a.m. to 9 p.m. without breaks and weekends.
In Yekaterinburg, the company’s office is located on 14 Pushkina Street in the vicinity of Ploshchad 1905 goda metro station, in Kazan on 7/80 Universitetskaya street (Ploshchad Tukaya metro station), in Rostov-on-Don on 29 Mikhail Nagibin Avenue, , in Novosibirsk on Gogol street, 44 (metro station "Marshal Pokryshkin").
In Moscow, the MT Service warehouse is also located at Kharkovsky Proezd, 2.
Service list
The company repairs digital equipment of almost any complexity. Here you are ready to restore your phone, tablet, smartwatch, laptop, player, router, battery, recorder, projector, headset, navigator, smart socket.
The company carries out certified Samsung repair. She is an official service center. In this case, exclusively original spare parts are used in the work, which are delivered directly from the manufacturer. This ensures a high quality repair.
Another advantage is that Samsung is ready to carry out repairs for you for a little money. Free diagnostics, replacement of the display, touchscreen, case, polyphonic speaker or auditory speaker, microphone, battery, microcircuits, charging connector, system board, button, back cover for an amount from 500 to 1000 rubles.
The cost of cleaning liquid, replacing elements using soldering varies from 800 to 1250 rubles. You can also use the services of replacing software, removing user code, changing the language group. Computer repair in Moscow is also being carried out here.
Exclusive work
The company emphasizes that they are ready to conduct many exclusive operations and work. For example, special certificates from Sony, Samsung and Microsoft allow them to repair moisture-proof models, main boards with high quality and with a guarantee, to carry out complex electrical repairs at a competent and high level.
When repairing computers in Moscow and other digital equipment, special equipment is used, which is recommended by the manufacturer. That is why, after completion of work, a 100 percent guarantee of moisture resistance is given.
Most customers note that the company cares about maintaining a high level of service. To do this, organized SMS-informing, call center support, it is possible to check online the status of your order, as well as many other services and features. In case of any problems or questions, it is recommended to call the MT Service phones to clarify all additional information from specialists.
Warranty repair
Significant resources in the work of the company are directed to the provision of warranty repair services. In particular, the warranty period for repair is extended, only certified equipment, the most current versions of technical documentation and software are used. The expectation of spare parts in MT Service is minimized, since they are always available at the company's warehouse. Moreover, only original spare parts recommended by the manufacturer are used.
Warranty repair services for digital technology are provided free of charge. First, a high-quality diagnosis of your equipment will be carried out, and then a quality repair.
So, if any equipment breakdown occurred during the warranty period, you should not worry at all. In the shortest possible time, you will receive back your equipment in an already working condition.
Warranty Terms and Repair Terms
Service centers MT Service emphasize that they are focused on repairing the phone on the first day after contact. This means that most mobile devices are repaired within 24 hours. Longer periods, as a rule, are associated with high workload of employees or lack of necessary spare parts in the warehouse, which sometimes happens.
As a result, about 40 percent of the models are repaired within three to five days after treatment, only one out of ten phones remains for a specified period of up to 45 days. This happens because of the need to carry out complex repairs.
In the absence of spare parts at MT Service's warehouse in Moscow or any other city, their delivery is carried out within one to two days if they are in some other service center of the company. If spare parts are available only from the manufacturer, then this period may stretch for one week. A longer wait for the desired spare part can arise only if it is not available at the factory either.
If necessary, the client can order express phone repair. For a fee, they will try to restore it within an hour if all spare parts are available.
It is noteworthy that service centers are ready to offer you the service of selling an additional guarantee, if the real guarantee for your phone is coming to an end, as a rule, it is one year from the date of sale of the device. The decision on whether this or that repair is warranty is made by the master on the basis of a thorough diagnosis. It should be noted that the company works on a guarantee basis only with phones that were purchased in Russia. If you purchased your device abroad, you can use the paid repair service.
To use the warranty repair services, you will need to have a cashier’s check in hand, a correctly filled warranty salon with a store stamp, the signature of the buyer and seller. In the absence of any of these documents, the warranty period can be checked by the date of manufacture of your model. If the phone is being repaired under warranty, the replacement device will be issued to you on the third day after the phone is repaired.
It must be remembered that the service center is not responsible for the information that is stored on the phone. It is highly likely that it will be removed after repair. If important information is stored on your phone, you can separately order a paid service for saving all information to disk. This service is not included in the warranty service. Therefore, even if your phone is repaired for free under warranty, you still have to pay for saving data.
Paid Repair Services
If necessary, in the service centers you can use the services of a paid repair. In this case, the repair cost will be determined individually by the master on the basis of diagnostics. The cost of diagnosis is from 350 rubles, depending on your model.
The specialist will be able to assess the condition of the mobile device during the day, and then coordinate the cost of the repair with the client by phone. If he agrees to the proposed conditions, then the diagnostic service is provided free of charge.
The warranty for repair work is set for a period of one month, exceptions are only repairs associated with the processing of the device from moisture. In this case, only one day warranty is given.
It is worth emphasizing that service centers refuse to install spare parts on phones that the customer brings with him.
Customer Impressions
Reviews about MT Service are mostly positive. Customers note that some repeatedly contact the company with different devices, which carry out both warranty and paid repairs. At the same time, they are always satisfied.
Clients emphasize that computer repair at MT Service is performed exclusively with high quality. The main thing is that they take on work of almost any complexity. For example, they solve a very common macbook problem, which requires replacing the motherboard.
Not only the quality of work deserves high marks, but also the attitude of staff and employees towards visitors. In addition to what everyone here does quickly and without queues, many praise courtesy, friendliness and the maximum speed of service.
In some cases, they help to understand the problem right on the spot, as a result, the phone does not even have to be returned for repair.
Individual visitors do not cease to note that the level of service, quality of service and professionalism do not tire of surprising them. For example, after the appearance of “broken” pixels in a new phone, it is sent directly from the service center to the manufacturer, where the screen will be replaced. The duration of such an operation is about a week. Even when the client agrees to such conditions, in some cases it happens that his problem is solved much earlier. If you replace the entire phone, and not one screen, the new model will be issued in two days.
Negative reviews
It should be recognized that you can find a fairly large number of negative opinions about the professionalism of the employees of this company and the quality of their work. Some even suspect employees of individual service centers in deceiving and juggling facts. For example, when faced with a situation in which a mobile phone has to be handed over for repair due to the fact that it has stopped charging. After some time, the service concludes that the device is not suitable for repair, returning it to the hands of the client. Visitors suspect that in the process of diagnosis the original components of the device were replaced with non-original ones. Now they plan to apply for thorough independent technical expertise, and if these suspicions are confirmed, file an application with the court.
Some visitors strongly recommend never contacting these service centers, bypassing them. Since there may be even bigger problems with the gadget than they originally existed. In the reviews, customers note that smartphones often reflash due to slow battery charging. About one thousand rubles have to be paid for this service. At the same time, the device is handed out with a malfunctioning microphone, with which there were no problems before, they require more than two thousand rubles to fix this malfunction. In this case, there are also reasonable suspicions that the working microphone was simply replaced by a microphone in the process of diagnosis and repair. It is worth noting that with similar complaints about the work of this office, users come up with enviable regularity.
In some cases, customers after diagnostics completely find spare parts from other devices in their phones. As a result, if initially only the broken screen did not work, then the phone starts not to see the SIM card, the battery refuses to charge.
In some cases, the phone is handed over due to dust falling under the cover. Because of this, characteristic spots appear on photographs taken from the phone. In non-certified centers, this problem has been repeatedly quickly eliminated quickly, but due to the lack of proper equipment, the dust returned again under the glass.
The service center of this company first reported that in order to fix the problem, it is enough to wipe the camera glass and then glue the lid as carefully as possible so that dust no longer gets under the lid. Since in such cases the lid is often cracked, they suggest replacing it. If the client agrees, they promise to return the phone after repair in a couple of days. The very next day it turns out that it will take at least a week to wait for the spare part, but as a result, the phone lay in the service for about 20 days.
When a notification about the readiness of the device arrives, the client is surprised to find that the old spots remained in the same place. It turns out that during this time no one even tried to do anything with the device, which confirms the complete incompetence of the master, as well as the employees of the order reception department.