USB modems from mobile operators have long ceased to be something out of the ordinary and have gained unprecedented popularity among Internet surfers, due to the ease of setup and use. MTS provides users with a fairly wide range of opportunities when purchasing such a device and concluding a contract for payment of services. However, quite often you can meet situations when the MTS modem does not connect to the Internet, despite the fact that most of the settings are fully automated, and the special participation of the user in all processes is minimized. What can be done if such problems are noticed, then we will figure it out.
How to connect to the Internet via a MTS USB modem?
As a rule, when connecting the modem to the USB port, the user does not need to do anything special.
The modem is defined in the system as a removable disk, after which, if autorun is enabled, the installation of drivers and the Connect Manager software is started. If the auto start did not work, you must go to the root of the removable disk and run the Autorun.exe file yourself. Next, you need to follow the instructions of the "Installation Wizard", and upon completion of the process, a shortcut will appear on the "Desktop" for an immediate connection.
How to connect to the Internet through an MTS modem? Double-click to call the connection console, after making sure that the SIM card is inserted, and there is money on the balance. After registering the device on the Internet, press the connect button and wait for the connection to be established. Please note that first an inscription may appear in the status bar stating that the modem is not connected, but this is a temporary phenomenon. Wait a little.
After some time, activation of the connection should be completed. As you can see, you do not need to configure anything, since the operator has already ensured that the installation of drivers and the necessary parameters is performed automatically.
The main types of errors
But let's look at situations when the MTS modem does not connect to the Internet, despite the fact that you performed all the actions according to the instructions. Indeed, malfunctions of such devices are observed quite often.
If the connection is impossible for some reason, you will have to take several actions to eliminate them. The most common error is 619, which indicates that there are not enough funds in your account.
However, you can meet other failures, among which the most characteristic are:
- modem breakdown;
- missing or damaged original device drivers;
- Disconnected USB ports
- Conflicts with other equipment
- overlapping frequency ranges when distributing a signal wirelessly using a router;
- blocking connections by third-party applications;
- crashes in the operating system
- problems on the operator’s side.
The MTS modem connects, but the Internet does not work. What to do first?
So, let's move on to troubleshooting possible problems. The first step is to check the operation of the device on another computer or laptop. If failures are not detected when connecting the modem, you should look for the cause in your own computer terminal. The easiest way out of this situation will be to temporarily disable the built-in Windows firewall and antivirus (especially if it's some kind of free software product like Avast). If this does not help, and the MTS modem does not connect to the Internet, go ahead.
What to do if the modem is not detected in the system?
Suppose that the installer seems to have performed all the actions automatically, but there is still no modem among the devices in the “Device Manager”. First, expand the entire list by using the show hidden devices item. If there is a modem there and it is marked with a yellow triangle, or you see an unknown device, you need to update or reinstall the drivers, telling the system either to search for software on the local computer, or set the removable device as the source. If this does not help, you must go to the operator’s official website from another terminal, download the latest drivers for your modem model, and then install it yourself.
Sometimes the problem that the MTS modem does not connect to the Internet or is absent among the installed devices is solved by reconnecting to another USB port.
In the "Device Manager" along the way, you need to check the status of the drivers of USB controllers and hosts (all without exception), and if necessary, update or roll back, depending on the situation.
The modem is detected but not working: device diagnostics
In principle, if the modem does not connect to the Internet, but there are no problems with it at the operating system level, you can use the diagnostic tool directly provided for this in Windows. In the properties of the equipment, you must set the poll modem. After that, either a message about the start of the process will appear. If this does not happen, the device simply does not work. As an additional measure, you can launch the Connect Manager and see if the modem is detected in this program. If it is not there, on the command line, execute “ipconfig / all” (without the quotes), and having found your address, contact the technical support service.
Configure Router Settings
Finally, let's see what can be done to correct the situation if the MTS modem does not connect to the Internet through a router, which can be used to distribute a wireless signal.
First, in the properties of the IPv4 protocol for the created connection, make sure that all types of addresses are set to receive them automatically (this is a prerequisite). Secondly, go to the web interface of the router, go to the advanced settings and check the options in the USB application settings. They should be like this:
- APN: internet.mts.ru;
- Access Number: * 99 # or * 99 *** 1 #;
- Username: mts Password: mts.
In addition, the MTS operator should be selected in the list of the mobile Internet provider, and Russia is indicated as the region. As it is already clear, if something does not correspond to the described parameters, you need to change the options, save the set parameters and perform a complete reboot of the router.
Note: when connecting the modem directly to the router via the USB port, it is advisable to check the operation of the port itself. If it is broken, damaged or inoperable, you can’t even dream about the work of the modem-router bundle.