Despite the fact that many modern mobile devices almost completely replace a computer for many users, sooner or later a situation arises when it is necessary to synchronize the phone with a stationary PC. It is at such moments that it may happen that the device stops responding or is turned off. “Android” and iPhone are equally often faced with such an ailment. Further, we will discuss its main causes and solutions.
To begin with, we’ll deal with the more common operating system - Android.
Inappropriate function
This is a fairly simple and obvious option. Most likely, the function of recharging from the wire is turned on on your phone. Therefore, the device stopped responding or was turned off. It is fixed quite simply:
- after connecting to a computer, open a notification about charging;
- In the menu, uncheck this function to "Receive files".
Interaction or damage
It is possible that the device stopped responding or was turned off due to the fact that during operation the cable was hit. As a result of this, the adapter almost or completely jumped out of the USB port, which led to an error. In this case, just check the density of its placement.
An additional option may be damage to the cord. Walk along its entire length and check for various creases, braid breaks, or damage in the area of the adapter itself. It is also worth trying to connect using an additional cable. Or use the same cord, but with a different device.
If in both cases an error occurs, replace the cable.
Driver error
One of the causes of such a malfunction is a violation of the cable port. This means that an error was detected in the operation of the device drivers. Or they were completely removed. In this regard, the personal computer cannot recognize the connected device.
This is fixed by conducting standard USB debugging. After it, gadget recognition should occur.
Now we’ll analyze the causes of the “device stopped responding or was disconnected” error on the iPhone.
Violation of the integrity of the cord
This is the first and most obvious option. Apple is often suspected of making accessories in such a way that they need to be bought more often. One version says that the braid of the wires for charging and headphones is made of material that is quickly erased. Whether this is true or not is unknown. But the fact is that the charging cable on the iPhone does not live long enough, while the wires from cheap smartphones can be used for years.
If the device stops responding when you connect an iPhone to the computer, pay attention to the place where the cable and adapter are fastened, it is possible that the wires are already bare and lead to instability. It is also worth checking the entire length of the cord. Pay attention to excesses and creases.
The solution is quite simple - repair or replace the cord.
Failed to start Apple Mobile Device
If, when connected to a computer, the device stopped responding or was disconnected, then check in the task manager. The specified service may have been disabled. This can happen as a result of an error in the computer, or through user intervention.
You can correct the situation by simply restarting the operating system. Additionally, check out various programs that allow you to adjust the automatic launch of utilities and applications.
Folder issue
Quite often, the error “the device stopped responding or was disconnected” occurs due to a folder called Lockdown. It is among Apple software files. To fix this trouble is quite simple. To do this, run the following algorithm:
- follow through the explorer to the Apple folder;
- there, find the section that may be called Application Data or ProgramData;
- in it, find and move the Lockdown folder to the trash;
- restart iTunes and check the result.
Phone malfunction
Some older iPhone models are prone to significant malfunctions. Especially when upgrading to the newest part of the OS. As a result, if the device stopped responding or was disconnected when connected to the computer, pay attention to the device itself.
Check if it responds to pressing and unlocking, if all possible keys respond. And in general, whether an emergency shutdown occurred due to a sharp discharge of the battery.
If it just crashes, then force a reboot. To do this, hold down the Home button and the lock key. Hold them until the product logo appears on the screen again.