Many users sometimes encounter errors when connecting to the Internet. This may be caused by problems on a particular computer or malfunctions on the provider's side. The error number allows you to find out the cause and find a solution without the help of operator’s specialists.
The most common mistakes
There can be quite a lot of them. Most of them are associated with incorrect user settings. Most often, subscribers of providers face the following errors: 691, 678, 619, 769, 800. Each of them has different reasons. At the same time, many can be eliminated with one's own hands without resorting to the provider for help.
Important! If you cannot solve the problem yourself, you need to call technical support.
Error 691
Perhaps the most common Internet connection error is 691, which indicates that the username or password is incorrect. It appears at the stage of verification of registration data. Simply put, an error means that the provider’s server could not correctly identify the user, or was denied access to the network.Causes of Error 691 and Remedies
In fact, error 691 during connection can occur due to a sufficiently large number of reasons. Among them:
- Username or password entered incorrectly
- negative balance;
- login is already authorized on the server.
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678/651/815
Error 691, as mentioned earlier, is far from the only one that occurs when users try to connect to the Internet. Another common problem is the lack of a server response. In different versions of the operating system, the error code may vary. In Windows XP, it will be 678, in Vista - 815, and Windows 7 users will see a message with error number 651.
Causes of error 678/651/815 and its elimination
Error 678/651/815 has a huge number of possible causes. Among them:
- cable rush;
- problems with the provider;
- errors in the firewall or antivirus;
- Incorrect configuration of the subscriber device.
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769/800
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